1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automatic Collection

We automatically collect information using various technologies, including:

• Cookies: Small data files stored on your device that help us improve our website and your experience, understand which areas and features are popular, and count visits.
• Web Beacons: Electronic images that may be used in our website or emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.
• Analytics Tools: We use third-party analytics services like Google Analytics to collect and analyze information about how users use our website.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners
• Marketing agencies
• Social media platforms
• Public databases

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your website experience
• Carry out any other purpose described to you at the time the information was collected

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with service providers that perform services on our behalf, such as:

• Payment processing
• Data analytics
• Email delivery
• Hosting services
• Customer service

4.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.3 Legal Requirements

We may disclose your information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Detect, investigate, and prevent fraud or security issues
• Enforce our terms and conditions

4.4 Corporate Transactions

We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar event.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Update

You can access and update certain information about you in your account settings or by contacting us.

5.2 Data Subject Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to processing of your information
• Request transfer of your information
• Withdraw consent
• Lodge a complaint with a supervisory authority

5.3 Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account
• Contacting us directly

5.4 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. See our Cookie Policy for more information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

9. International Transfers

We are based in Mexico and the information we collect is governed by Mexican law. If you are accessing our services from outside Mexico, please be aware that your information may be transferred to, stored, and processed in Mexico or other countries where our service providers are located.

By using our services, you consent to the transfer of your information to Mexico and other countries, which may have different data protection rules than those of your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.